Returns & Refunds Policy

Returns & Refunds Policy

We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help. Please read our returns and refund policy carefully:

1. Eligibility for Returns

You may request a return or exchange if:

• The item is damaged, defective, or incorrect;

• The return request is submitted within 3 days of delivery;

• The product is unused, in its original packaging, and in resellable condition.

2. How to Request a Return

To begin the return or exchange process, please contact us via:

📧 Email: info@myelectronicsgeo.com
📱 WhatsApp / Telegram: +971 50 777 1283

Please include the following:

• Order number

• Reason for return

• Photo or video evidence (if applicable)

3. Return Process

Once your return request is reviewed and approved:

• Our courier will collect the item from your provided address;

• If an exchange is applicable, a new item will be shipped at no additional cost;

• If a refund is approved, the amount will be processed to your original payment method within 2–3 business days.

4. Refund Conditions

A refund will be issued if:

• The item cannot be repaired or replaced;

• The issue is confirmed by our quality assurance team;

• The fault is not caused by customer misuse or external damage.

5. Important Notes

• Shipping charges are non-refundable unless the return is due to our error.

• For orders within Georgia, if the order value is ₾300 or less, return delivery is free of charge – the customer pays nothing.

• For international orders, customs duties and return shipping fees may apply, depending on your location and situation.